Terms of Sales

Under the conditions listed here, the parties are designated in this way: the rental service provider is designated as “the Owner” and the customer as “the Renter”.

In the event of a reservation through a third party (various central offices, Airbnb, Booking.com etc.), the latter’s T&Cs replace these T&Cs of the Owner. The Owner’s T&Cs must then be understood and used as CGL (General Rental Conditions), which must also be respected.

1. Purpose of rental

A rental contract is agreed between the parties, in the form of a document or tacitly by communication of the rental conditions by email.

Indeed, under French law, if short-term stays must be the subject of a rental contract, this contract can be concluded electronically. A simple exchange of letter, with delivery of a descriptive statement, can take the place of a contract. In this case the email will indicate:

• Confirmation of the reservation
• The descriptive state

The parties declare that the purpose of this contract is not the rental of premises for main residential use or mixed professional and main residential use. The purpose of the rental contract is a short-term rental of furnished tourist accommodation. Consequently, the parties agree that their respective rights and obligations will be governed by the stipulations of the contract, by the decree of December 28, 1976 as amended and failing that by the provisions of the civil code.

The number of people mentioned per accommodation in the prices indicated on the site chez-jeanne.fr or on the various Internet distribution media corresponds to the maximum authorized occupancy taking into account the equipment available. It cannot be exceeded for security and insurance reasons.

2. Designation of accommodation

Mobile Home #1

Air-conditioned and equipped mobile home for a maximum of 6 people, located at the Siblu Les Viviers campsite at 1 Avenue Léon Lesca, 33950 Lège-Cap-Ferret.

Mobile Home #2

Air-conditioned and equipped mobile home for a maximum of 4 people (possibly for 1 adult or 2 additional children thanks to the convertible bench offered as a convenience), located at the Siblu Les Viviers campsite at 1 Avenue Léon Lesca, 33950 Lège-Cap-Ferret.

The complete description is available on the site chez-jeanne.fr and on the various Internet distribution media.

The accommodations are smoking only outside (terrace).

3. Reservation

To proceed with booking accommodation:

1. In the case of a contractual document, the Tenant returns it by email initialed and signed in the locations indicated with the words “Read and approved”. If it is impossible to return by email and with the agreement of the Owner or to simplify the reservation procedure: EITHER the contract will be completed and delivered on the first day of entry into the premises OR a simple acknowledgment of receipt will be requested by email. The simple fact of acknowledging receipt of the contract constitutes acceptance of the General Terms and Conditions.
2. In the case of communication of the rental conditions by email, the simple exchange of emails between the Owner and the Tenant constitutes acceptance of the General Conditions of Sale by the latter unless he expresses refusal or disagreement during the exchanges.

The rental is considered firm and final upon receipt of payment of the deposit or the entire rent as well as the security deposit, following the terms provided for in the contract depending on the reservation date and the date of entry into the property. places. In the event of absence or late payment for the stay, the Owner may cancel the reservation.

Upon receipt of payment, the Tenant receives by email in the following days a reservation confirmation which contains practical information about the stay as well as the rental contract.

4. Rental price, charges and deposit

The prices or those indicated on our various Internet distribution media are subject to change depending on economic conditions, regulatory provisions, promotional offers, etc. Consequently, only the price confirmed to the Tenant by email is authentic.

The price includes, for the entire duration of the rental, payment of rental charges and available supplies recalled below:

• Water.
• Electricity and heating.
• Television access.
• Provision of household appliances and other devices as described in the “Mobile homes” section.

5. Security deposit

A security deposit is required.

When booking, the Tenant will pay the Owner in addition to the deposit an amount of 1,800 euros, as a security deposit intended to cover damage and/or deterioration of the accommodation and the furniture and objects furnishing the accommodation caused by the Tenant as well as the loss of keys or objects. This deposit cannot under any circumstances be considered as a contribution to the rent.

The security deposit will be returned to the Tenant at the earliest on the day of departure and at the latest within 7 days, deduction where applicable of the sums covering damage and/or deterioration of the accommodation and the furniture and objects furnishing the accommodation caused by the Tenant as well as the loss of keys or objects.

The deposit is not collected except in the event of deterioration, damage, loss of objects or keys. The check will be signed payable to the Owner which the latter will return subject to inventory and a compliant inventory, upon return of the keys.

6. Payment terms for direct bookings.

Reservation more than 10 days before the arrival date indicated in the contract:

• 30% of the amount of the stay to be paid at the time of booking.
• 70%, or the balance, to be paid no later than 10 days before the arrival date.

Reservation less than 10 days before arrival date indicated in the contract:

• 100% of the amount of the stay to be paid at the time of booking.

7. Accepted payment methods

Only payments by credit card are accepted, the online payment provider chosen being Stripe.

8. Duration of the seasonal rental

Regardless of the duration of the stay specified in the contract, the Owner rents the accommodation to the Tenant for arrival from 2 p.m. and departure no later than 11 a.m. The Tenant expressly undertakes to have fully vacated the accommodation before 11 a.m. at the latest. Arrival and departure times may be adjusted by agreement of the parties and exceptionally depending on the possibilities of the Owner.

Specificities:

The tenant can collect the keys at the campsite reception and must drop them off at reception upon departure or in the mailbox provided for this purpose at the campsite entrance.

9. Child safety

The accommodation offered for rental does not present any particular risk for children. However, it is up to their parents to ensure supervision. The Owner cannot be held liable in the event of failure to fulfill this obligation.

Furthermore, outside of the accommodation, the internal regulations of the Siblu Les Viviers campsite apply.

The Owner provides 2 travel cots for babies free of charge on request and subject to availability.

10. Animals

Pets are not accepted.

11. Modification – Assignment and subletting

The rental contract is concluded intuitu personae for the benefit of the sole Tenant identified at the top of the contract. The rental cannot under any circumstances benefit third parties, except with the prior agreement of the Owner. Any assignment of the contract, any total or partial subletting, any other provision, even free of charge, are strictly prohibited under penalty of termination of the contract.

The Tenant may not leave the use of the premises, even free of charge and/or by loan, to a person outside his household. The full amount of the rent remains acquired or owed to the Owner.

Any modification requested in terms of dates, location, duration, number of people or family composition must be validated by the Owner. It may, if necessary, be subject to additional invoicing.

12. Inventory and inventory

The Owner will provide the accommodation in accordance with the description given on the chez-jeanne.fr website or on the various internet distribution media and will keep it in serviceable condition.

An inventory and an inventory of the furniture made available to the Tenant are given to him upon entry into the accommodation.

In the absence of dispute by the Tenant within 12 hours, the inventory and inventory carried out by the Owner and communicated to the Tenant upon entry into the premises will be deemed to have been accepted without reservation by the Tenant.

An inventory and an inventory will be established by the parties at the end of the rental.

In the absence of an inventory and/or inventory at the end of the rental or if the Tenant alone establishes the inventory and/or inventory at the end of the rental, the absence of dispute by the Owner within 48 hours following the end of the rental will be entitled to return the premises in good condition and/or complete inventory.

Specifics for the exit inventory:

The accommodation must be returned as orderly as it was handed over to the Tenant upon arrival, the furniture must not have been moved. The dishes must be put away, the accommodation must be left in a habitual state of cleanliness. The Tenant has all the household and cleaning equipment made available for this purpose. The Owner then carries out a complete cleaning operation to welcome the next Tenant.

As hosts, we are committed to providing a clean and tidy service without charging any preparation fees or cleaning fees.
For his part, the Tenant undertakes to take care of the accommodation during his stay and to return it in the clean and tidy state in which he found it.

Maintenance simply consists of respecting cleanliness and hygiene by taking care of the house, its furniture and the accessories made available. A guide is available on site on this subject and it is also sent by email in advance to each Tenant.

13. Fees for damage

If the Owner notices significant damage, this may be invoiced according to an amount determined by amicable agreement between the Owner and the Tenant. The deposit amount will be held as payment or pending payment. In the event of a dispute, a quote will be made by a professional or an authorized organization, requested by the Tenant before departure or, failing that, by the Owner during the inventory of the premises upon departure. The damage must be declared to the Owner’s and Tenant’s insurance companies.

The following fees may also be applied:

• In the event of failure to return the premises in the clean and tidy condition in which they were rented: €150* (deduction from security deposit).

*Maintenance costs, preparation of premises, etc. represent a value of €150 including tax. These costs of €150 are free of charge to the Tenant. In return, the Tenant undertakes to return the premises in the condition specified in the chapter “Inventory and inventories”

14. Owner’s Declaration

Ms. Jeanne Raguet (EI), the Owner, declares that she has free disposal of the accommodation and their full enjoyment during the rental period. The Owner declares that she is insured for the rental of the accommodation.

15. Tenant’s Obligations

• The Tenant will peacefully use the rented accommodation and the furniture and equipment according to the destination given to them by the lease and will be responsible for any damage and losses that may occur during the duration of the contract in the premises of which he has exclusive use.
• The Tenant will maintain the rented accommodation and return it to a good state of cleanliness and rental repairs at the end of the contract as indicated in the “Inventory and inventories” chapter. All equipment listed in the inventory must be returned to the place it occupied when entering the premises. If items in the inventory are broken or damaged, the Owner may claim their replacement value.
• The Tenant undertakes to maintain the sanitary, electrical and heating installations in perfect condition for which he must take all precautions. Any repairs made necessary by negligence or poor maintenance during the rental will be the responsibility of the Tenant.
• The Tenant must avoid any noise likely to disturb neighbors, in particular those emitted by radio, television and other devices. The Tenant cannot exercise any recourse against the Owner in the event of theft or damage to the rented premises.
• The Tenant will respect the maximum number of people who can enter the premises, in accordance with the description given to him and the number of people indicated in the contract.
• The Tenant may not object to a visit to the premises if the Owner or her agent so requests.
• If the accommodation is not returned in the clean and tidy condition in which it was found, the Tenant undertakes to pay the cleaning costs of €150 including tax.

16. Cancellations for direct bookings

By the Owner

In the event of cancellation by the Owner, the Owner will reimburse the Tenant all amounts paid in advance.

By the Tenant

• Cancellation before the date of receipt of the 30% deposit: free cancellation.
• Cancellation after the date of receipt of the 30% deposit and before the date of receipt of the total balance of the stay: the Owner retains the 30% deposit.
• Cancellation up to 5 days after the date of receipt of the total balance of the stay: the Owner retains 80% of the entire payment for the stay, 30% of which can be used as a credit by the Tenant*.
• Cancellation within 5 days preceding the date of arrival at the premises indicated in the contract: the Owner retains the entire payment for the stay, 30% of which can be used as a credit by the Tenant*.

Furthermore, if the Tenant does not appear on the day of entry into the premises indicated in the contract and does not appear within the following 24 hours, the rental contract becomes void, the Owner has the accommodation and all the amounts paid remain with him.

*The Tenant is offered the possibility of using only the amount of the 30% deposit retained by the Owner for the reservation of a new stay during the next 12 months from the cancellation date. This offer is valid subject to availability of the new dates requested by the Renter. The Tenant may also make this offer available to any person of their choice if this is not possible on their part.

During the stay, in the event of a shortened stay by the Tenant, the rental price remains with the Owner. No refunds will be made.

The Renter is free to subscribe to cancellation insurance of his choice.

17. Insurance

The Tenant is required to provide Civil Liability insurance for the premises rented to him and all occupants. He must check whether his main home contract provides for the extension of the vacation rental (vacation rental) through comprehensive insurance in order to protect himself against rental risks (water damage, fire, etc.). Otherwise, he must contact his insurance company and request an extension of the guarantee.

An insurance certificate may be requested by the Owner when signing the contract or entering the premises. By signing the rental contract, the Tenant declares on his honor to be covered by resort insurance when entering the premises.

It is recommended not to leave valuable items in accommodation. The Owner declines all responsibility in the event of the disappearance of the Tenant’s personal belongings.

18. Automatic termination

In the event of failure by the Tenant to comply with one of the contractual obligations set out in the contract and the General Terms and Conditions, the rental contract will be terminated automatically.

19. Election of domicile

For the execution of these presents, the Owner and the Tenant elect domicile in their respective domiciles. However, in the event of a dispute, the court of the Owner’s domicile will have sole jurisdiction. The rental contract and its consequences are subject to French law.

20. Commercial Claims

According to the legislation, for any commercial dispute the Tenant may initiate a mediation procedure according to the following process:

• If booking through an Online Tourism Agency (OTA) such as Airbnb or Booking.com, the customer can make a request on the operator’s website.
• In the event of a reservation directly on the site chez-jeanne.fr, the complaint must be sent by registered letter with return receipt within 15 days following the stay to the following address: Mme Jeanne Raguet, 93 quai de Bacalan, 33300 Bordeaux.
• Ms. Jeanne Raguet undertakes to provide a response within 2 months.
• In the event of a negative or unsatisfactory response, you can contact the consumer mediator as indicated in article 5 of the legal notices.

21. Internet trust charter

“No illegal downloading of works protected by copyright, but also no visiting sites whose content is prohibited such as pornography, pedophilia, racism, incitement to violence, attack on human dignity. »

The Tenant hereby undertakes to respect the terms of this HADOPI law.

The Tenant undertakes on his honor to respect this charter and releases the Owner from any liability concerning his use of the Internet directly or indirectly. The WIFI access code optionally provided by the campsite is personal and cannot be transmitted to a third party without the agreement of the Siblu company.

The Renter is responsible for the use of the internet access made available to him during the rental period. Navigation is done under the sole responsibility of the Renter. It is prohibited to consult internet pages with prohibited content such as pornography, pedophilia, racism, incitement to violence. All internet activity is recorded and can be checked in case of “suspected abuse”.

The Tenant, user of Internet access, undertakes not to use this access for purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright. author or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without authorization.

The Tenant, user of the Internet connection, is informed that sharing software, when connected to the Internet, can automatically make downloaded files available. If sharing software has been used to download protected works, it is therefore preferable to deactivate it.

The Tenant is also required to comply with the security policy defined by the company Siblu as well as the rules for using the network and computer equipment. The Tenant, user of Internet access, may be held criminally liable and may be accused of counterfeiting (article L. 335-3 of the Intellectual Property Code).

The offense of counterfeiting: any reproduction, representation or exploitation of an object protected by an intellectual property right carried out without authorization from the rights holders or the law constitutes an act of counterfeiting. Counterfeiting is an offense giving rise to criminal and civil sanctions, punishable by a maximum penalty of 3 years of imprisonment and a fine of €300,000.

The Tenant acknowledges that he is solely responsible for Internet connections during his stay. The use of access codes and the signing of this contract constitutes agreement. In the event of a violation of the legislation, the Owner will be obliged to provide the Tenant’s contact details to the authorities.

The Tenant acknowledges respecting the terms of the HADOPI law during his stay and having read the General Terms and Conditions and the rental contract before signing it.